Terms and Conditions

Terms of Reservation

Please read the conditions carefully. If you visit or book through hotel-saratoga.com, it means that you accept the following terms and conditions.

Hotel Saratoga SA offers its services under the Terms and Conditions of Reservation and cancellation policies described below. The General Terms and Conditions of Reservation and cancellation policies can be modified at any time without prior notice to the customer. The use of the site after the amended agreement will be interpreted as acceptance of such changes.

Payment for the service: The customer will pay the service using a credit card authorized on the site. Only Visa or MasterCard not issued by US banks are accepted. Credit cards operating in Cuba in USD will have a surcharge of 3%. Debit cards or traveler’s checks are not accepted.

Data Logging: The information you provide will be transmitted client via a secure connection, so that the site guarantees the confidentiality necessary. The information will not be stored and will only be used for the execution of the reservation and payment of the service, including special offers and new services. The customer is responsible to the veracity and authenticity of the information, so you should carefully review and confirm the content of the information before making the payment.

Purchase: The customer must properly service and select the desired mode before making payment, as effected after it undergoes cancellation policies.

Prices: The prices of services and modalities are given in the amounts and in the currency that refers explicitly. The refunds will be in the same amounts and currency, according to the cancellation policy or variations.

Guarantees for hotel-saratoga.com: If you warrant that you are at least 18 years old and have legal authority to enter into this agreement and to use this website in accordance with the terms and conditions set forth in this agreement. UD claims to be responsible, from a financial point of view, the use you will give to this website; the use of your name and your credit card by family members, including minors living with UD, for payment of products and services offered by this website. UD also ensures that all information you provide, or family members who may use this site is true and reliable.

Citizens of the United States should seek the documentation required by the Government of the United States to travel to Cuba. hotel-saratoga.com not be liable in case you did not obtain the relevant documents prior to traveling to Cuba. hotel-saratoga.com not be liable for any claims or fines issued by the Treasury Department of the United States as a result of his trip to Cuba.

Subscription Contract: No agreement exists between you and hotel-saratoga.com, or with partners, for the sale of any product UD until hotel-saratoga.com accept your booking confirmation by e-mail and the issuance of a unique confirmation code. The reservation will be accepted and deemed to have been duly informed UD, for all purposes at the time that hotel-saratoga.com will email whether or not said UD receive email.

Electronic Communication: UD communicates with hotel-saratoga.com each time you view the site hotel-saratoga.com or send us an email. UD expresses its consent to receive messages hotel-saratoga.com electronic form or by fax. hotel-saratoga.com will contact you by posting notices on the site, by mail or fax. UD Agrees that any notification, information, agreements, or other communications that we send electronically or by fax satisfy the legal requisititos on that communication must be in writing.

Customer service and claims Any questions, concerns, suggestions or complaints regarding services and modalities, will be attended by the public relations office through the corporate email address that appears on the site or by telephone communication the numbers are credited the same.

Governing Law: The Terms and Conditions of Contract and Cancellation Policies or variations are governed by the laws of the Republic of Cuba, so that any difficulties or disputes on its interpretation or arising from the use of the site, It will continue as established in Cuban standards.

Severability: Should any provision of this Agreement is held to be invalid or unenforceable pursuant to applicable law by a competent court; the other provisions of this agreement shall remain in force. The provisions of this agreement be void or unenforceable, including but not limited to the disclaimers and liability limitations set forth above in this contract, will be replaced by a valid clause enforceable approaching the close as possible to the intentions of the original provision.

• Children 0-12 years old have free stay.
• Children 12 or more years older must always be booked as adults.


Depending on the type of rate applied, the conditions of the cancellation policy may be the following:

  • The amount of the first night will be charged at the time of booking, and will not be refunded under any circumstances. In addition, 3 days before your arrival you will be charged on the card provided the remaining amount of the reservation; this amount will be refunded in case of cancellation or No Show.
  • You will be charged to the card provided 20% of the total at the time of booking. This amount will not be refunded in any case. The remaining 80% will be charged 3 days before your arrival, this amount will be refunded in case of cancellation or No Show.
  • The total amount will be charged to the credit card you provided during the booking process. This amount will not be refunded under any circumstances. Please note that in case of cancellation, exchange or non-arrival, the money will not be refunded.